Timeless Travels by Holly ("Timeless Travels," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit timelesstravelsbyholly.com or use our travel-planning services, how we use it, who we share it with, and the choices you have.
By using our website or services, you agree to the practices described in this policy.
Who we are
Timeless Travels by Holly is a travel-curation business that designs custom trips to France, Italy, Spain, and other European destinations. For any privacy question, or to exercise your rights, contact us at hello@timelesstravelsbyholly.com.
Information we collect
Information you give us directly. When you fill out a contact form, download a free guide, book a call, email us, or become a client, we may collect your name, email address, phone number, travel preferences, trip details, and any other information you choose to share.
Information collected automatically. When you visit our website, we and our service providers automatically collect certain technical information through cookies and similar technologies — such as your IP address, browser type, device information, the pages you view, and how you found us. See our Cookie Policy for details.
Information from other sources. If you interact with us through social media or our Instagram messaging automation (for example, by commenting to receive a free guide), we may receive your username and the messages you send. If you engage with our ads on Facebook or Instagram, Meta may share limited information about that interaction with us.
We do not knowingly collect sensitive personal information, and we ask that you do not send it to us unless it is necessary for planning your trip (for example, accessibility needs).
How we use your information
We use the information we collect to:
Respond to your enquiries and provide our travel-planning services;
Send you the free guides, resources, or updates you request;
Send marketing emails about our services (only where permitted — see below);
Operate, secure, and improve our website;
Measure and improve our marketing, including advertising on Facebook and Instagram;
Comply with our legal and tax obligations.
Legal bases for processing (for visitors in the EU/UK)
Where the GDPR applies, we rely on the following legal bases: your consent (for marketing emails and non-essential cookies), the performance of a contract (to deliver services you request), our legitimate interests (to run and improve our business and website in a way that does not override your rights), and legal obligation (to meet accounting and tax requirements).
Marketing emails
If you sign up for a guide, newsletter, or updates, we may send you occasional marketing emails through our email provider. Every email includes an unsubscribe link, and you can opt out at any time. Unsubscribing does not affect service-related messages about a trip you have booked.
Cookies and tracking
Our website uses cookies and similar technologies for essential functionality, analytics, and marketing. You can accept or restrict non-essential cookies through the cookie banner on our site. Full details are in our Cookie Policy.
How we share your information
We do not sell your personal information. We share it only with:
Service providers who help us run our business — including our website host (Squarespace), our email marketing tool, our scheduling/booking tool, our social-media messaging automation, and workflow-automation tools — who process data only on our instructions;
Travel suppliers (such as hotels, tour operators, and booking platforms) when it is necessary to arrange the services you have asked us to plan or book;
Advertising and analytics partners (such as Meta and our website analytics) that help us understand and improve our marketing, as described in the Cookie Policy;
Authorities or advisors where required by law, or to establish, exercise, or defend legal claims.
International data transfers
We are based in the United States and work with clients and suppliers in Europe. Your information may be transferred to, stored in, and processed in the United States, the European Union, or other countries whose data-protection laws may differ from your own. Where required, we take steps to ensure your information remains protected when it is transferred.
How long we keep your information
We keep your information only for as long as needed to provide our services, maintain our business records, and meet legal obligations. When it is no longer needed, we delete it or anonymize it.
Your rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you;
Correct information that is inaccurate;
Request that we delete your information;
Object to or restrict certain processing;
Withdraw consent at any time (for example, to marketing);
Receive a copy of your information in a portable format;
Opt out of marketing.
If you are in California or another US state with privacy rights, you may request access to or deletion of your information and opt out of the "sale" or "sharing" of personal information — note that we do not sell your information.
To exercise any of these rights, email us at hello@timelesstravelsbyholly.com. We will respond within the time required by applicable law. You also have the right to complain to your local data-protection authority.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. Please review it periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us at hello@timelesstravelsbyholly.com.